Returns, Refunds, and Complaints Policy
Our Fresh Flowers Guarantee in Leyton
At Flower Delivery Leyton, we are dedicated to delivering only the freshest flowers to our valued customers in Leyton. As a trusted local florist serving households and businesses nearby, our team carefully selects, arranges, and dispatches every bouquet to ensure it arrives in pristine condition. We promise that all flowers sent from our shop meet the highest standards of freshness and quality.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers or floral arrangement arrive damaged, please notify us promptly upon delivery, ideally within 24 hours. Damages may include wilted flowers, crushed blooms, or obvious mishandling. To help us resolve your issue quickly, we kindly ask for a photo of the damaged item. This enables our Leyton team to investigate and improve our service, as well as to process your request efficiently.
Freshness Window and Guarantee
We guarantee that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to the instructions supplied. If your flowers wilt or spoil severely within this freshness window and you have followed our care guidance, please contact us with supporting details. We may require photos of the arrangement so we can assess any issues and, where appropriate, offer a suitable resolution.
Refund and Replacement Options
Your enjoyment of our flowers is important to us. If your order is delivered damaged, deteriorates prematurely within the freshness window, or does not meet the quality standards promised, you may be entitled to a full or partial refund, or a replacement bouquet. Remedies are offered at our discretion, based on the nature of the problem and supporting evidence provided. We aim to process all approved refunds and replacements as swiftly as possible so that you are never without beautiful blooms for long.
Complaints Process
If you have a complaint regarding any aspect of your order or our service, we encourage you to reach out to us as soon as possible. Our team takes all feedback seriously, whether it relates to product quality, delivery experience, or customer service. When making a complaint, please provide your order details and a clear description of the issue, including any photographs where applicable. Our customer relations team will investigate your complaint thoroughly and keep you informed throughout the resolution process. We strive to acknowledge all complaints within 48 hours and aim to resolve them promptly and fairly.
Your Trusted Local Florist in Leyton
We are proud to be the local florist of choice for homes, offices, and businesses in Leyton. Our commitment to fresh flower quality, prompt delivery, and responsive customer care sets us apart. Thank you for trusting Flower Delivery Leyton to bring joy and beauty to your special moments. Should you require any further assistance regarding returns, refunds, or complaints, please do not hesitate to get in touch. Your peace of mind is always our priority.
